Privacy Policy

Last update: 31/01/2022

1. Introduction

1.1 This policy sets out how we at Clifton Practice Hypnotherapy Training, otherwise known as CPHT, use and protect the information that you provide when you use our services and our DSFH/HPD websites.

It is our intention to ensure that any data you provide is managed respectfully, kept secure and only used for the purposes for which it has been provided.

This policy will be updated from time to time in line with prevailing legislation.

1.2 We use cookies on our websites. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website. By using our websites and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. See section 11 for more detailed information.

2. How we use your personal data

2.1 When you contact us via our websites we will collect your: name, telephone number, and email address.

2.2 We use this information in order to make contact with you to discuss your interest in our Hypnotherapy Course and to book an interview if you wish to become a student.

If you have a successful interview and wish to become a student we will give/send you a copy of our Confidential Student Details Form which asks for more information and explains once again how we will use the information provided.

2.3 In the Confidential Student Details Form we will ask for your: name, address, telephone and email contact details so that we may contact you during the time we are working together. We also ask questions about your occupation, education, health, pastimes, training. These questions help us to get to know you better. In particular why you wish to take part in our training and how you will use it in the future.

2.4 We may process information (your name) that you post for publication on our website as a Review (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. To have your Review deleted from our website, contact your Data Protection Officer.

2.5 We may process the email that you provide to us for the purpose of subscribing to our Blog email notifications service (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. To unsubscribe and have your email deleted from this service, either contact your Data Protection Officer or click “Unsubscribe” at the bottom of any notification emails.

2.6 We may process your email that you provide to us for the purpose of subscribing to our MailChimp Latest News service, which runs on our Student/Practitioner website extranet.cpht.co.uk (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. To unsubscribe and have your email deleted from this service, either contact your Data Protection Officer or click “Unsubscribe” at the bottom of any notification emails.

2.6 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.7 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.8 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.

2.9 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3. Your rights

Under the General Data Protection Regulations which are effective from 25th May 2018 you have the following rights :

  • the right to be informed (which is why we have produced this policy).
  • the right of access (if you wish to see your file then please make a request in writing to the Data Protection Officer. We will provide you with the information within 30 days of your request).
  • the right to rectification (this is your right to request changes to any information we hold that is factually inaccurate. If you believe any of the information we hold about you is incorrect then please let us know as soon as possible and we will make the appropriate changes).
  • the right to erasure (given the nature of our work we are required to hold your details for a period of 7 years, after this your information will be securely destroyed).
  • the right to restrict processing (we will only use the information for the purposes that we have stated: most standards of confidentiality applied in professional contexts are based upon the Common Law concept of confidentiality where the duty to keep confidence is measured against the concept of “greater good”).
  • the right to data portability (we will not share your information, other than in the situations described above, without your specific consent).
  • the right to object (we will not contact you for marketing purposes unless you have given us a specific agreement to do so).
  • the right not to be subject to automated decision-making including profiling (we will not use your information for profiling purposes).

4. Providing your personal data to others

4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. International transfers of your personal data

You acknowledge that personal data (Name) that you submit for publication through our website or services (Reviews) may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Security of personal data

7.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

7.2 We use a Data Protection Officer for the purposes of administration. The Data Protection Officer is trained for GDPR purposes and fully compliant with the requirements.

7.3 Clinic premises may operate CCTV surveillance for the purposes of security. We will have received written assurance from the owners of the premises that any data obtained via CCTV is protected in accordance with the GDPR.

7.4 Data relating to your Application form/Contact Form that is sent from your web browser to our web server will be protected using HTTPS SSL encryption technology.

7.5 You acknowledge that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

8. Webcam sessions

Where sessions are conducted by Webcam, eg. Zoom, Skype, Facetime etc., the sessions are recorded only for as long as it takes to write up the notes not taken contemporaneously. Once notes have been documented, the recording is deleted.

9. Personal data of children

9.1 Our website and services are targeted at persons over the age of 18.

9.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

10. Updating information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. About cookies

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2 Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date. A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12. Cookies that we use

12.1 We use the following standard cookies on our websites for the following purposes :

Cookie Domain Description Duration
YSC
.youtube.com
YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
session
VISITOR_INFO1_LIVE
.youtube.com
A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
5 months 27 days
_fbp
.cpht.co.uk
This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
3 months
fr
.facebook.com
Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
3 months
_ir
api.pinterest.com
This is a Pinterest cookie that collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimize the relevance of advertisement.
session
_ga
.cpht.co.uk
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
2 years
_gid
.cpht.co.uk
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
1 day
_gat_UA-209095900-1
.cpht.co.uk
A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
1 minute
_ga_ZLTDHGNSVN
.cpht.co.uk
This cookie is installed by Google Analytics.
2 years
vuid
.vimeo.com
Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
2 years
CONSENT
.youtube.com
YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
2 years
lang
cdn.syndication.twimg.com
Remembers the user’s selected language version of a website
session
impression.php/#
facebook.com
Used by Facebook to register impressions on pages with the Facebook login button
session
i/jot/syndication
twitter.com
NA
session
CookieLawinfoConsent
CPHT
Remembers the state of visitor acceptance to use of Cookies
1 year
cookielawinfo-checkbox-advertisment
CPHT
Remembers the state of visitor acceptance to use of Cookies
1 year
cookielawinfo-checkbox-analytics
CPHT
Remembers the state of visitor acceptance to use of Cookies
1 year
cookielawinfo-checkbox-functional
CPHT
Remembers the state of visitor acceptance to use of Cookies
1 year
cookielawinfo-checkbox-necessary
CPHT
Remembers the state of visitor acceptance to use of Cookies
1 year
cookielawinfo-checkbox-others
CPHT
Remembers the state of visitor acceptance to use of Cookies
1 year
cookielawinfo-checkbox-performance
CPHT
Remembers the state of visitor acceptance to use of Cookies
1 year

12.2 Jetpack cookies – all CPHT websites are WordPress and use the Jetpack plugin. As a result, depending on activated options (comments etc) they may also use the following cookies : https://jetpack.com/support/cookies/

13. Google Analytics

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

14. Managing cookies

14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

14.2 If you block cookies, you might not be able to use all the features on our website.

15. Links to other sites

Our websites may contain links to other sites (Facebook, Twitter, Google…). If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

16. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

17. Data Protection Officers

 

School Correspondence Details Data Protection Officer Email
CPHT Belfast
Cirencester Hypnotherapy & Health Centre, 84 Dyer Street, Cirencester, Glos GL7 2PF Tel : 02895 320 880
Alex Brounger
alexbrounger@cpht.co.uk
CPHT Birmingham
Edgbaston Park Hotel 53 Edgbaston Park Road, Birmingham, B15 2RS Tel : 07780 592625
Gary Johannes
garyjohannes@cpht.co.uk
CPHT Brighton
Loxdale English Centre, Locks Hill, Portslade, Brighton BN41 2LA Tel : 07557 157084
Brian Noon
briannoon@cpht.co.uk
CPHT Bristol
The Clifton Practice 8-10 Whiteladies Road Brstol BS8 1PD Tel : 0117 317 9278
Susan Rodrigues
susanrodrigues@cpht.co.uk
CPHT Cardiff
Castle Health Nursing Agency, 6A Dalcross Street, Cardiff CF244UB Tel : 0774 389 5513
Susan Rodrigues
susanrodrigues@cpht.co.uk
CPHT Dublin
c/o Solution Hypnotherapy NI, Greenwood Business Park, 430 Upper Newtownards Rd, Belfast BT4 3GY Tel : +353 1 58 6577
Jennifer Dunseath
jenniferdunseath@cpht.co.uk
CPHT Chester
Birkdale Hypnotherapy, 5 Grosvenor Gardens, Birkdale, Southport, Merseyside PR8 2LH Tel : 07825 047849
Catherine Eland
catherineeland@cpht.co.uk
CPHT Edinburgh
Jurys Inn Edinburgh, 43 Jeffrey Street, Edinburgh EH1 1DH Tel : 07584 414715
Anne Wyatt
annewyatt@cpht.co.uk
CPHT Essex
Lord Ashcroft Building, Anglia Ruskin University, Bishop Hall Lane, Chelmsford CM1 1SQ Tel : 07780 592625
Gary Johannes
garyjohannes@cpht.co.uk
CPHT Glasgow
Jurys Inn Glasgow, 80 Jamaica St, Glasgow GL1 4QG Tel : 07584 414715
Anne Wyatt
annewyatt@cpht.co.uk
CPHT Hampshire
New Horizon Training, 7 Westward Close, Wrington, North Somerset, BS40 5LU Tel : 07920 147 101
Lisa Williams
lisawilliams@cpht.co.uk
CPHT Kent
The Friars, Aylesford, Kent ME20 7BX Tel : 07780 592625
Gary Johannes
garyjohannes@cpht.co.uk
CPHT Leeds
CPHT Leeds Training Ltd, 12 Bayswater Square, Stafford ST18 0YH Tel : 07748 511841
Jenny Mellenchip
jennymellenchip@cpht.co.uk
CPHT Liverpool
Birkdale Hypnotherapy, 5 Grosvenor Gardens, Birkdale, Southport, Merseyside PR8 2LH Tel : 07825 047849
Catherine Eland
catherineeland@cpht.co.uk
CPHT London
Light Centre, 114 London Wall, Moorgate, London EC2M 5QA. Tel : 0207 1250 810
Matthew Cahill
matthewcahill@cpht.co.uk
CPHT Manchester
41 Green Lane, Heaton Moor, Stockport SK4 3LE Tel : 07724 855395
Debbie Daltrey
debbiedaltrey@cpht.co.uk
CPHT Newcastle
Royal Station Hotel, Neville Street, Newcastle upon Tyne, NE1 5DH Tel : 07780 592625
Gary Johannes
garyjohannes@cpht.co.uk
CPHT Nottingham
Crowne Plaza Wollaton St, Nottingham NG1 5RH Tel : 07780 592625
Gary Johannes
garyjohannes@cpht.co.uk
CPHT Norwich
Crowne Plaza Wollaton St, Nottingham NG1 5RH Tel : 07780 592625
Gary Johannes
garyjohannes@cpht.co.uk
CPHT Oxford
Milton Hill House, Milton Hill, Abingdon, Oxfordshire OX13 6AF Tel : 07730 747772
Alison Jones
alisonjones@cpht.co.uk
CPHT Peterborough
Eco Innovation Centre, Peterscourt, City Road, Peterborough PE1 1SA Tel : 01733 459 986
Gary Johannes
garyjohannes@cpht.co.uk
CPHT Plymouth
The Observatory Practice, 8 The Crescent, Plymouth, Devon PL1 3AB Tel : 01752 254042
Matthew Cahill
matthewcahill@cpht.co.uk
CPHT Poland
ul. Kotlarska 4/6, Krakow Tel : +44 7725521804
Alina Bialek
alinabialek@cpht.co.uk
CPHT Preston
Birkdale Hypnotherapy, 5 Grosvenor Gardens, Birkdale, Southport, Merseyside PR8 2LH Tel : 07825 047849
Catherine Eland
catherineeland@cpht.co.uk
CPHT Sheffield
41 Green Lane, Heaton Moor, Stockport SK4 3LE Tel : 07724 855395
Debbie Daltrey
debbiedaltrey@cpht.co.uk
CPHT St Albans
Mercure St Albans Noke Hotel, Watford Rd, St Albans AL2 3DS Tel : 07780 592625
Gary Johannes
garyjohannes@cpht.co.uk
CPHT Stockton-on-Tees
Birkdale Hypnotherapy, 5 Grosvenor Gardens, Birkdale, Southport, Merseyside PR8 2LH Tel : 07825 047849
Catherine Eland
catherineeland@cpht.co.uk
CPHT Surrey
FH Academy, 10 Berrall Way, Billingshurst, RH14 9PG Tel : 07909 951 338
Holly Stone
hollystone@cpht.co.uk
CPHT York
Birkdale Hypnotherapy, 5 Grosvenor Gardens, Birkdale, Southport, Merseyside PR8 2LH Tel : 07825 047849
Catherine Eland
catherineeland@cpht.co.uk

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