Cancellation by attendees

You may cancel your booking by providing notice via email or in writing. If cancellation is made at least 14 days before the CPD event date, you will receive a full refund.

If cancellation occurs within 14 days of the event, no refund will be issued.

Non-transferable and no name changes

Bookings are non-transferable, meaning you cannot transfer your booking to an alternative or future CPD. Additionally, name changes are not accepted – only the person named in the booking form may attend.

Cancellation or changes by CPHT

CPHT reserves the right to make changes to the CPD content or, in exceptional circumstances, to cancel the event. In the unlikely event of a cancellation by CPHT, you will receive a full refund of any payments made. Please note that CPHT does not cover expenses related to accommodation, travel, or time away from work.

Due to the interactive nature of our CPDs, recorded versions are not available.

What if I miss the CPD?

When you book a CPD, it reserves a limited space that could otherwise be offered to another participant. Therefore, if you miss a CPD session we’re unable to offer a refund. Upon booking, you’ll receive a confirmation email with the Zoom link to join the session – please keep this link safe, as it will not be resent. To help ensure you don’t miss the CPD, we recommend adding the date and Zoom link to your calendar.

In cases of extenuating circumstances, refund requests may be considered at the discretion of CPD Administrators.